CUSTOMER PRIVACY NOTICE

This Notice elucidates how we obtain, utilize, and disclose your personal information in compliance with the Protection of Personal Information Act (“POPIA”).

At Zion Motor Traders (www.zionmotortraders.co.za), we are dedicated to safeguarding your privacy and ensuring that your personal information is collected and used appropriately, lawfully, and transparently.

ABOUT THE COMPANY
Zion Motor Traders, Mbombela,  Telephone: 069 751 0218.

THE INFORMATION WE COLLECT
We collect and process your personal information regarding your vehicle transactions—whether purchasing, selling, or servicing your vehicle—and provide services accordingly. This includes gathering contact details pertaining to yourself and your company. We obtain information directly from you when you provide us with your personal details. Where feasible, we will specify which information is mandatory and which is optional. Website usage information may be collected using “cookies” to gather standard internet visitor usage information.

HOW WE USE YOUR INFORMATION
We solely utilize your personal information for the purposes for which it was collected and agreed upon with you. Additionally, where necessary, your information may be retained for legal purposes. For instance: • To gather contact information; • To authenticate and verify your identity or ascertain that you are an authorized user for security reasons; • For the detection and prevention of fraud, criminal activities, money laundering, or other misconduct; • To conduct market research or gauge customer satisfaction, or for statistical analysis; • For audit and record-keeping purposes; • In conjunction with legal proceedings.

DISCLOSURE OF INFORMATION
We may disclose your personal information to our service providers engaged in delivering products or services to you. We have established agreements to ensure their compliance with privacy requirements mandated by the Protection of Personal Information Act. In the automotive industry, various providers are involved in supplying vehicles, vehicle finance, insurance, repairs, and maintenance. It’s often necessary to share your information with third parties to fulfill contractual obligations. We may also disclose your information where required by law or industry codes or where we deem it necessary to safeguard our rights.

INFORMATION SECURITY
We are legally obligated to provide adequate protection for the personal information we hold and to prevent unauthorized access and use. We continually review our security controls and processes to uphold the security of your personal information. When engaging third parties, we enforce appropriate security, privacy, and confidentiality measures to ensure your personal information remains secure.

YOUR RIGHTS: ACCESS TO INFORMATION
You have the right to request a copy of the personal information we hold about you. Simply contact us using the provided numbers/addresses on our website and specify the information you require. We will require a copy of your ID document to confirm your identity before providing details of your personal information. Please note that such access requests may be subject to a legally allowable fee.

CORRECTION OF YOUR INFORMATION
You have the right to request updates, corrections, or deletions of your personal information. We will require a copy of your ID document to confirm your identity before making any changes. We encourage you to keep your personal information accurate. Requests for information deletion will comply with respective legal obligations.

DEFINITION OF PERSONAL INFORMATION
As per the Act, “personal information” refers to information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person.

HOW TO CONTACT US
For queries about this notice, further information on our privacy practices, withdrawal of consent, exercising preferences, or accessing/correcting your personal information, contact our Office at Telephone: 069 751 0218 or email: info@zionmotortraders.co.za.